National Provider Network (NPN) Contract

Since the Program’s inception in 2011, the Federal contract to run the National Program had been with Logistics Health Incorporated (LHI).

On November 23, 2021, the Centers for Disease Control ( CDC) announced it had awarded the new contract to run the Nationwide Provider Network (Contract Number: 75D301-22-C-12935) to a different vendor. Soon Managed Care Advisors (MCA)-Sedgwick will replace the current vendor Logistics Health Incorporated (LHI) as the vendor that operates the NPN.

You can see updated information from the World Trade Center Health Program on this change over in vendors here. The National Program has always had some difficulties in delivering services across the country as documented in recent press reports but there were plans to improve service delivery, with better recruitment of providers, to establish brick and mortar locations in areas with high membership numbers, in addition to other steps to address the problems.

911 Health Watch Inc. is concerned about the change in vendors and how that might impact the care of members in the NPN. We want to make sure that access to the services provided by the NPN is not disrupted. 9/11 Health Watch Inc. has raised concerns with the CDC about the thoroughness of the contracting process and decision making process that the CDC contracting office undertook. In addition, we have mounting concerns about the new vendor, Managed Care Advisors, and its new owner Sedgwick, (which has its own history of problems delivering care), which is majority owned by the Carlyle Group.

911 Health Watch Inc. contacted the Director of the CDC, Dr. Rochelle Walensky, outlining in a December 7th 2021 letter our concerns about the contracting process and this change in vendors during the pandemic.

We followed up with a second letter to the CDC Director on February 16th, 2021.

911 Health Watch will be continuing to monitor the care that LHI will be delivering under the extension of its contract that they received pending the change in vendors and Managed Care Advisors Sedgwick’s taking over the management of the National Network Program that will occur later this Spring.

If you are a 911 responder or survivor in the National Program and you experience any disruptions with your care, have concerns about your care and/or questions about the upcoming changes you can contact 911 Health Watch by going to our web respond portal and we will get back to you.

Here is our 911 Health Watch Contact Us Portal.

Program Website on Nationwide Provider Network Transition

Nationwide Provider Network Transition Information (cdc.gov)

Documents

Public Information on CDC Contract November 21, 2021

Letters

April 5th 2022 CDC Letter in Response

February 16th, 2022, 911 Health Watch Letter to CDC Director

January 24th, 2022, CDC Letter in Response to 911 Health Watch Letter

December 7th, 2021, 911 Health Letter to CDC Director

News Articles

House members from New York want info on federal contract to manage health care for some 9/11 survivors
NBC News | March 22, 2022

A federal spokesperson said handing management of the program over to a new firm would be delayed “to allow more time for a smooth transition.”

Maloney, Nadler, Garbarino Request Information About New Federal Contract for 9/11 Survivors’ and Responders’ Medical Care
House Committee on Oversight and Reform | March 22, 2022

Following reports that some responders and survivors of the September 11, 2001, terrorist attack were not receiving the medical care they deserve, the Members have been conducting rigorous oversight of the program.

FIRM THAT ADMINISTERS MEDICAL BENEFITS FOR SOME 9/11 SURVIVORS LOSES FEDERAL CONTRACT
NBC News | November 29, 2021

Survivors said the program was failing to pay medical bills, providing inadequate treatment options and neglecting to address the needs of a population with significant rates of post-traumatic stress disorder.

MALONEY, NADLER, GARBARINO SEEK INFORMATION ON SERVICES PROVIDED BY CONTRACTOR TO 9/11 SURVIVORS AND RESPONDERS
House Committee on Oversight and Reform | September 14, 2021

We must ensure the World Trade Center Health Program not only has the necessary resources, but that the program is properly administered so that members receive the high-quality care that they need and deserve.

I FEEL BETRAYED’: SOME 9/11 RESPONDERS STILL FACE MAJOR HEALTH CARE OBSTACLES
NBC News | September 9, 2021

A company tasked with helping responders and survivors get free medical care has failed to achieve some of its basic aims, patients and staffers say.

Last updated: April 6, 2022